Frequent Asked Questions

1

Do you provide free delivery?

  • Due to rising fuel prices and significantly increased supply chain and freight costs, we are unfortunately no longer able to offer free delivery. 
  • Standard flat-rate delivery charges now apply to all orders, with rates determined by the products ordered and delivery location.
  • We appreciate your understanding and continued support. We will continue to review our freight costs and delivery options to provide you with the best possible shipping service at competitive rates.
2

What is the return policy?

  • We adhere to The Consumer Guarantees Act (CGA).
  • You must contact Team Systems New Zealand by email to arrange for return and refund requests.
  • Returns (or notice of intention to return) will only be accepted within 14 days of receipt of goods.
  • For more detail, please read our Return Policy.
3

Can I change or edit my order?

  • Orders can be changed within 24 hours of submission unless the order has been despatched, please email auckland@teamsystems.co.nz
  • A restocking/handling fee may be charged on some items that have been specifically ordered in and outside our normal stock lines.
4

Can I pick up my order?

  • We currently not provide pickup service, all orders must be delivered.
5

How long will my delivery take?

  • Your order will be processed and dispatched within 5 business days. Please allow up to 14 business days for delivery.
6

What happens if my items are damaged?

  • Please carefully inspect goods upon delivery. If you notice any damage to the goods, please do not accept the delivery and inform us immediately.
  • You must contact Team Systems New Zealand by email to arrange for return and refund requests.
  • Returns (or notice of intention to return) will only be accepted within 14 days of receipt of goods.
7

When do I receive a tax invoice?

  • The tax invoice will be delivered with the item
8

Where are you located?

  • 3PL Warehouse Service Only. Ohoka New Zealand
9

How can contact Team Systems if my question is not answered here?